Support
Every Renevell product is supported by the people who built it.
Raise a request
Use the Renevell Support portal: choose the product, then report a bug, ask a question, or raise a licensing and billing query, and follow it through to resolution.
If you cannot use the portal, email support@renevell.com with the product and version, the steps to reproduce, what you expected and what happened, and any screenshots.
Response times
| Priority | Meaning | First response |
|---|---|---|
| Urgent | The product cannot be opened or data cannot be saved. | 4 business hours |
| High | A function does not work as documented and there is no workaround. | 1 business day |
| Normal | Questions, minor defects and requests. | 2 business days |
Business hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding United States federal holidays.
By product
EA Sphere support · EA Sphere documentation · Spine support · Release notes
Security and privacy
Report a suspected vulnerability or send a privacy request to support@renevell.com with “Security” or “Privacy” in the subject. See Security.